🧭 Context
At Rexel, Lean Management is deeply embedded in operational culture: safety rounds, improvement plans, suggestion forms, problem-solving… all essential practices for smooth logistics operations.
On the ground, however, tools weren’t keeping up. Each site managed Excel its own way, while delivery incident tracking relied on an outdated Microsoft system—clunky, disconnected, and little used.
Result: fragmented data, poor follow-up, limited team engagement. Rexel needed a single, flexible, modern, and scalable environment to unify all Lean initiatives.
❗Challenges
At Rexel, the commitment to continuous improvement was strong. But on the ground, each site had its own tools—often improvised Excel files, rarely up to date, and seldom compatible with one another.
Delivery incident tracking relied on an outdated SharePoint application: unintuitive, poorly integrated, and ultimately… hardly used.
The result:
- Best practices were not shared efficiently
- Field issues were rarely reported
- Action plans progressed without proper oversight
- Management rituals lost their impact
It became urgent to rethink the tools, streamline field reporting, and—most importantly—connect all sites together.
🛠️ Solution
Phase 1 – Structuring Lean practices
Kostango was implemented as a single platform to centralize all Lean activities: audits, Gemba walks, Kaizen, improvement plans. Accessible anywhere—including mobile and tablet.
Each field observation can now be:
- Photographed
- Commented
- Assigned
- Tracked over time
Teams can see and learn from each other. Visibility creates a culture of shared improvement.
Phase 2 – Integrating delivery incident management
A year later, delivery incident tracking was integrated into the same platform. Same interface, same logic, same simplicity. Now Lean actions and delivery incidents follow the same workflows—drastically improving follow-up and resolution.
✅ Résultats obtenus
- 5× more field issues reported thanks to mobile interface
- 100% of Lean and delivery actions consolidated in one space
- 35% faster incident resolution via streamlined workflows
- 20+ logistics and supply sites connected on Kostango
- Cross-site visibility of problems and solutions
- 3× more actions closed on time, including delivery-related actions
