🧭 Context
At Collins Aerospace, every non-conformity counts.
Before Kostango, the process relied on siloed systems: one tool to log non-conformities, and separate Excel files to track corrective actions.
The result? Double data entry, scattered information, and cumbersome follow-ups.
As volumes grew and responsiveness became critical, the old system quickly hit its limits.
The quality team needed a fluid, collaborative solution to centralize non-conformity management end-to-end—from root cause identification to corrective action implementation.
❗ Challenges
Managing non-conformities had become a real headache:
- Time-consuming double entry between field logging and Excel sheets
- Incomplete traceability of open non-conformities and associated actions
- Uncontrolled delays between detection, diagnosis, and resolution
- Heavy admin work for quality committees and executive meetings, requiring a full day of preparation
- Limited accountability: hard to assign corrective and analysis actions across the site
Result: Too many non-conformities remained open, some without proper follow-up, and resolution times were too long.
🛠️ Solution
Collins chose Kostango to centralize and streamline the entire quality process.
The platform was configured to match the specific needs of aerospace operations:
- 📋 Milestone-based workflow:
- 1 day max to sort a defect
- 30 days to identify the root cause
- 90 days to launch a corrective action plan
- 🔐 Strict permission management ensures the right people act at the right step
- 🔄 Easy distribution of actions (analysis, correction, validation) across the site, saving hours compared to Excel
- 💬 Integrated discussion threads on each non-conformity, drastically reducing scattered emails
- 📊 Real-time reporting, projected directly in quality and executive meetings—what used to take a full day is now instant
With Kostango, problem resolution became smooth, collaborative, and measurable.
✅ Results
The benefits were visible within months:
- 🚀 5x increase in resolution rate, thanks to structured, milestone-driven tracking
- ⏱️ 3x faster handling of issues, with quicker analysis and resolution
- 📉 Fewer open non-conformities over time, due to improved closure discipline
- 📊 Instant reporting in executive and quality meetings—no more full-day prep
- 🤝 Stronger field team engagement, actively participating in analyses and corrective action plans
